Warranty, support, service, terms and conditions for Livestream Studio HD550, HD550-4K, HD51, HD51-4K, and Studio One products and accessories

NextComputing quoted and shipped products can only be exported from the United States in accordance with the Export Administration Regulations.

Diversion contrary to U.S. law is prohibited.

Our equipment description is portable computer – schedule B code 8471500000.

Please see additional international directions below.

  • NextComputing Federal Tax ID #04-3395687
  • D&B (DUNS) #03-289-1678
  • Cage Code (CCR) #3CKF4
  • SIC #3571 (Computer Manufacturer)
  • NAICS  Electronic Computer Manufacturing Codes #334111/112/113/119, 423430, 519190 & 541512
  • ECCN Product Code # EAR99
  • OS General, License Exception = NLR, Export INF Code = OS. The ITN number can be accessed through FedEx, UPS, DHL or AES Direct.  The ITN number varies from country to country. Registered manufacturer in CCR and ORCA for government purchases.
  • U.S. Chamber of Commerce membership # 5629013

Product Service Codes (PSC)

  • Federal Supply Classification (FSC)

Vendor information: / Billing: NextComputing LLC: 4 Townsend West, Building 17, Nashua, NH 03063

Sales/Support Phone: 603-886-3874

Sales/Support Fax: 603-886-1736

Sales Email: sales@NextComputing.com

Repair Service: Return to service Center (Nashua, NH) under RMA

Support Email: support@NextComputing.com

EXW: Nashua, NH

NextComputing is a U.S. company that manufactures, distributes, and integrates commercial products, pursuant to our company's commercial quality standards. Any requirements for special tests, certified test data, special packaging, special cabling, or any special quality standards outside of NextComputing's standard procedures, etc., may affect the quoted price and are hereby objected to outside of written acceptance by NextComputing.

Freight Charges:  When freight charges are quoted, they are an estimate applicable to a resultant purchase order based on the quoted quantity of products and shipment via FedEx and method requested.  Freight Charges will be prepaid by NextComputing and added to our invoice for payment by the customer.  The amount of the actual freight charges invoiced will be greater in the event the quantity of products or methods of shipment are varied.

All core products - Made in the USA. Most Core product configurations are manufactured per the US FTC guidelines and are US Trade Compliant.

1.  Warranty: 1 year, 30 days for soft cases and hard cases. Warranty commences with the ship date from NextCom's facility. Note: Customer pays for warranty repair shipments back to Nashua, NH. For US and Canada destinations, NextComputing pays for ground shipment to customer only. If customer requests an expedited shipment method, customer pays. International customers pay RMA shipment both ways except for Canada based customers.  No advance replacements are provided unless approved via special request in writing or via contract. Optional extended warranties are only accepted at the time of the original orders unless approved via special request in writing with a special clause of inspection or customer waiver on prior damage. NextComputing reserves the right to repair or replace at NextCom's discretion only. NextComputing also at its sole discretion reserves the right to declare customer "negligence" damage as not covered under warranty, but via time and material costs to repair. All RMA shipments are EXW Nashua. Customer must insure both ways if insurance is desired. NextComputing does not insure RMA shipments; customer has title to the product.

2.  Repair Service: Return to service Center (Nashua, NH) under RMA. Support Email: support@NextComputing .com Sales/Support Phone: 603-886-3874 x131 Sales/Support Fax: 603-886-1736 Sales Email: sales@NextComputing .com. NextComputing .com has a resource portal for technical information and a customer login portal for product documentation and technical information.