Livestream Studio Remote Support Package

$275.00

In stock

Description

SKU # LSRS-1

NextComputing support packages include out-of-warranty troubleshooting with a NextComputing technician via TeamViewer remote access.

Cost is per incident.

At checkout, please include the following in the “Order Notes” section.

  • System serial number
  • Original ship date
  • A description of the issue

Terms:

If not resolved remotely, and if an RMA is required for a return to our facility for assessment, the cost of the support package is credited, but a $475 (test/analysis and additional re-imaging) fee applies if out of warranty for 2 years or less, or a $675 fee if out of warranty for 2 years or more. If parts are needed to be changed/replaced, only the adder cost of the parts will be applicable.

Option for 25% trade-in credit against the purchase of a new Livestream Studio appliance during this process where remote support fee would be credited also. NextComputing retains all parts including license dongle of the original system as part of credit/trade-in if this option is pursued.

Payable up front via credit card (no shipping)

To bypass troubleshooting and proceed directly to an RMA return, please contact support@nextcomputing.com for a time / material / shipping quote.